IBM Careers

Company
IBM

Year
2024

Disciplines
UX Design

Platforms
Desktop

This project included the redesign of the full IBM Careers journey (external and internal) - from searching through to applying for a job.

Prior to the redesign,

Job search experience was very fragmented
the Ibm jobs database was very hard to find unless you knew how to get to it already
The user journey to get to jobs database was way too high in clicks
There was duplication of job search engines across IBM’s intranet, giving different results and causing lots of confusion with users
No way for users to mark themselves ‘open to explore’ so that hiring managers could find interested internal candidates.

Our top level goals were:

Understand current state by completing a heuristic review and design assessment of internal and external journeys
Small scale survey to identify users’ pain points and current process for finding jobs within IBM
Look for opportunities to simplify journeys
Consider rebranding existing job listing site.
Look for opportunities to connect candidates with hiring managers

A primary persona: IBMer

With this redesign, we were able to:

Streamline job search functionality by removing duplicate searches from related pages that was causing confusion to both internal and external candidates.
Rebrand the internal job database experience from a legacy acronym that IBMers weren’t familiar with in order to align with IBM Careers site.
Reduced number of clicks (by 23 total) across multiple journeys, both internal and external, taking a candidate to the job database.
Added the ‘Open to Explore’ functionality to internal candidates so managers could see employees who are interested in new opportunitites.

IBM intranet